Terms of Service

Design Specifications and Requirements

Websites designed by Stacey Wilkinson Website Services are completed according to requirements and specifications provided by you, the client. We will set up a 30 minute phone or skype consultation to discuss a design and services that are right for your business and budget. Prior to our phone consultation we request that you complete our online questionnaire which will help us determine your needs for your online presence.

During this time, it is important that you be as specific as you can. Information gathered from our phone consultation and your completion of the questionnaire will assist Stacey Wilkinson Website Services in providing the most accurate proposal suited to your web design needs.

We can offer suggestions on design and framework but we are here to make your website what you want it to be. We can only accomplish this by you letting us know what you want.

Completion Times

Completion times for a website project are only estimates. Stacey Wilkinson Website Services will strive to complete your website as quickly as possible but completion times can be affected by many unforeseen factors that can cause a project to be delayed. Once your initial payment has cleared you will be added to our design schedule

Generally most projects will take around 30 days to complete depending on other workloads.

You will be given a schedule of completion as part of the contract for your project. The contract will typically be divided into a 3 or 4 phase process depending on size and scope of your website. Each phase, specific goals with be specified with payment due. Stacey Wilkinson Website Services will schedule a review with you after the completion of each phase. The client will be required to sign off and okay the changes and updates and pay the next installment (if required by the contract) before the next phase is started.

After our final review and your website is uploaded to your server you have three (3) days to review the site. After this time any changes will be charged at our regular hourly rate. Occasionally we will consider implementing minor changes without charge on a per project basis.

Other situations that will incur addition fees include:

  • your theme breaks after a software upgrade
  • you add new plugins or features that were not included with your original project
  • a browser upgrade breaks your site (a new version that didn’t exist when your site was created)
  • you make changes to the code
  • your site gets hacked or otherwise compromised and you have lost your theme files due to a lack of backups

We have a monthly maintenance plan that will alleviate most of these fees; this will be discussed with your during the final review and site release consultation.

Stacey Wilkinson Website Services will do rush orders, however these will incur a significant additional fee in order to pay for overtime needed.

Images and Graphics

Website ready images provided by the client are to have royalty free licenses, limited licenses or right-managed licenses. Use of any non-licensed imagery is the sole responsibility of the client. Clients who provide images to us for use in their project assume risk of liability for use of those images. Images with royalty free licenses, limited licenses or right-managed licenses that are purchased for use on website will be billed to the client. Additional graphic work to be billed at $75/hour.

Software, Plugin and Theme Support

WordPress and Plugin Source Code fall under Open Source software rules and are not copyright-able. In the event that Stacey Wilkinson Website Services utilizes Open Source software and/or tools for the clients Work Product, or develops a tool expressly for use on the client Work Product, such software and/or tools shall remain available to and for the Open Source marketplace and can not be copyrighted by Stacey Wilkinson Website Services or client.

Your website may have premium software installed to create the functionality you need. If problems occur with any of these premium software installations and you are not enrolled in our monthly maintenance plan, it is the sole responsibility of the client to obtain support from the software company for the software program you are using to power your site and/or blog.

Stacey Wilkinson Website Services does not provide ongoing technical support for these programs, unless you are enrolled in our monthly maintenance plan. We are happy to provide you with links to their resources that may be helpful in resolving any issues you may have. Additionally, unless you are enrolled in our monthly maintenance plan, it is also your responsibility to obtain proper licensing for these software installations.

Payment

Payments are accepted online via PayPal – you are not required to have a PayPal account in order to pay via credit card. (Note: orders exceeding $1,000.00 are subject to a 3% processing fee for online payment – if you’d rather avoid the processing fee; payments are always accepted via US Mail by method of business check, bank draft or money order).

Hosting

It is the responsibility of the client to ensure that your hosting provider is compatible with the minimum requirements to run WordPress. After taking the time to develop your website on our servers in an optimal environment Stacey Wilkinson Website Services is not responsible if your hosting plan doesn’t support the website. Refunds will not be made in the event that it cannot be installed on your host or that it will not function properly. If you have questions about your hosting provider please ask me at the time you place your order and we can help you in making a decision on whether or not your provider meets the requirements to run the software needed for your website.

Backup Files

After the project is moved to your domain and server, it is your responsibility to keep backup copies of your site in case of emergency unless you choose a monthly maintenance plan with Stacey Wilkinson Website Services.

At the time of delivery you will be provided with a backup copy of your website. This file will enable you to restore your site to its original state if something goes wrong.

Redistribution or Resale Prohibited

When you purchase a site design from Stacey Wilkinson Website Services, it is licensed for use on one domain only. The licensing of your template does not cover use on other domains and it is not available for redistribution or resale in any way, shape, or form. If you decide you would like to use the theme on another, or several other, domains – please let us know and we will provide a quote on the additional licensing.

Our templates are not available for you to reuse, or resale, for profit in any way.

Promotional Use

Stacey Wilkinson Website Services reserves the right to use project details for promotional materials, in my portfolio, on my website and for education/training purposes. Sensitive information pertaining to your company will not be used in any way or released to any third party.

Refund

Once Stacey Wilkinson Website Services begins work on your project refunds will be considered on a case-by-case basis. Stacey Wilkinson Website Services will retain fees to cover any work completed from time of scheduling work through the time of your termination request. Stacey Wilkinson Website Services will make every effort to work with you to ensure that payment terms are handled fairly and in a timely manner.

Limitation of Liability

Client agrees that it shall not hold the designer/developer or his/her agents or employees liable for any incidental or consequential damages that arise from the designer’s failure to perform any aspect of the project in a timely manner, regardless of whether such failure was caused by intentional or negligent acts or omissions of the designer or client, any client representatives or employees, or a third party.

Stacey Wilkinson Website Services will make every effort to secure the client’s website against hijacking, virus, and denial of service attacks, but will not be liable for any losses sustained by the client due to malicious or illegal activity or out of date internet security.

Outside Venders

Clients are responsible for paying all of the web hosting, domain name registration, SSL license and merchant account fees.

Right of Refusal

Stacey Wilkinson Website Services reserves the right to refuse to construct a website we deem to be unfit due to its content or otherwise. This includes, but is not limited to, sites containing adult material such as pornography, sites which promote or encourage hatred towards persons belonging to any ethnic group, religion, or sexual orientation, or which promote suicide or self-harm, and sites which infringe copyright or are contrary to United States laws.

Stacey Wilkinson Website Services terms of service are subject to change without notice.

 

 

 

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